Refund Policy

PixelPro.io Refund Policy

Digital products from PixelPro.io can not be refunded after the digital content has been sent via the secured download link. If you are running into issues downloading or accessing your digital orders content, please contact us and we will provide you with support.

Elgato Marketplace Refund Policy

For PixelPro.io products ordered from the Elgato Marketplace please refer to the Elgato Refunds document and the PixelPro.io Refund Policy above.

Vertex Creative Services

Services Deposits - Depots are non refundable even if you wish to cancel your scheduled creative services.